If you choose to log off it is important to note that all unsaved data will be lost. You should first check that your Internet connection is working and stable. If you are encountering an unresponsive application, you can disconnect or log off from your myAccess session. Simply browse for your dataset and copy this to the H: drive. When you open the File Manager you will see your H: drive even if you haven't previously mapped it. To make it easier for you to move files and folders to your H: Drive, we have published a File Manager application in myAccess. The other benefit of saving datasets to your H: drive is that if, for any reason, your myAccess session disconnects, you won't lose any data as long as you reconnect within 4 hours. Users have recorded significant increases in the speed of myAccess applications when using datasets saved to their H: drives. We strongly recommend that you save your dataset to H: (your UNSW Home drive). As myAccess is on the same network connection as your H: Drive, when accessing your dataset, the speed of myAccess won't be dependent on the speed of your individual connection. When trying to access your dataset within an application you will be provided with a number of options which include: Ensure your network connection is not being used for anything else such as streaming services or downloads for an optimal experience.Be mindful when using mobile data (3G/4G/5G) or on a metered data connection as using myAccess may consume large amounts of data.
Refer to the MyAccess File Manager – How to save and access your dataset guide for further information.
Desktops and Laptops running macOS or Windows operating systems (highly recommended).To access the myAccess service, you will require a compatible device, the Citrix Workspace app for your operating system, a supported browser and an Internet connection.ĭevices that are compatible with myAccess are: